Returns and Exchanges for international orders:

– Returns and exchanges are within 3 days of delivery.
– If you have any concern regarding your order, please email us on [email protected]
– Customers will be responsible for organizing the return/exchange to the designated address that will be provided by Double A through email
– Double A will reimburse the customer for the return/exchange costs only in case the item was defected.
– In case of defected items, please email Double A with the item pictures and that will be followed by an immediate refund of the full item price and return cost that was incurred by the customer to return the item.
– Original shipping charges are non-refundable

-During sale time, returns and exchanges will only be accepted within 3 days from the purchase date.

How soon will I get my refund?
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
– If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 4-10 working days.

Returns and Exchanges for orders placed inside Egypt:

– If you were unhappy with your purchase, we will accept returns/exchanges if it was only in the same condition as purchased and within 14 days from the date you received the item in.

– Items that are custom made, in terms of measurements and colors, can not be exchanged or refunded

-During sale time, returns and exchanges will only be accepted within 3 days from the purchase date.

 

How to return an item?

Please send an email to [email protected] mentioning the order details (order number, name, address, mobile number) and your concern and we will get back to you within 1-2 business days.

Kindly be notified that all shipping costs are handled by the customer

How to cancel the order?

Please send an email to [email protected] mentioning the order details (order number, name, address, and mobile number)